Privacy policy

GCR Travel Services S.A. de C.V. (“The Grand Lounge Elite”), with its address at Monterrey No. 260 Int. 202, Colonia Roma Sur, Alcaldía Cuauhtémoc, C.P. 06760, Mexico City, Mexico, is responsible for the use and protection of your personal data. In this regard, we inform you of the following:

The personal data (identification and contact information) we collect from you will be used to provide the requested service(s) for the following purposes:

• To reserve a space in our VIP last-minute lounges, “The Grand Lounge Elite”, at the Mexico City International Airport.

If you do not wish for your personal data to be processed for these purposes, you must submit the respective request to the following email address: auditoria2@grandlounge.com.mx.

The refusal to allow the use of your personal data for these purposes will result in our inability to provide the services you request or contract with us.

To carry out the purposes described in this privacy notice, we will use the following personal data (identification and contact information) listed below:

• Full Name (First Name and Last Name).
• Terminal of the Mexico City International Airport you wish to access.
• Access Method.
• Number of people in your reservation.
• Email Address.
• Phone Number (landline and/or mobile).

We inform you that your personal data is shared within and outside the country with the following individuals, companies, organizations, and authorities, for the following purposes:

You have the right to know what personal data we have about you, how it will be used, and the conditions of its use (Access). Similarly, you may request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); and/or request its deletion from our records and/or databases if you believe it is not being used in accordance with applicable legislation (Cancellation); and/or object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request to the following email address: auditoria2@grandlounge.com.mx.

To learn about the procedure and requirements for exercising ARCO rights, you must contact the aforementioned email address, through which your request(s) will be processed, and any questions you may have regarding the handling of your information will be addressed.

You may revoke the consent you have granted us, if applicable, for the processing of your personal data. However, it is important to note that your request or the cessation of the use of your personal data may not always be immediately fulfilled, as we may be required by law to continue processing your personal data.

It is important to mention that revoking your consent will result in our inability to provide the requested service, as all the data we collect is necessary to reserve our services.

To allow you to limit the use and disclosure of your personal information, the following options are available to you:

• Registration in the Public Registry to Avoid Advertising, managed by the Federal Consumer Protection Agency (PROFECO), to prevent your personal data from being used to receive advertising or promotions from goods or services companies. For more information about this registry, you may consult the PROFECO website or contact them directly.
• Registration in the “No spam TGLE” exclusion list, to ensure that your personal data is not used for marketing, advertising, or commercial prospecting purposes by us. For more information, send an email to the following address: auditoria2@grandlounge.com.mx.

We inform you that on our website, we use cookies, web beacons, and other technologies to monitor your behavior as an internet user and to provide you with a better service and user experience while browsing our site.

“The Grand Lounge Elite” is not responsible for the processing of your personal data (identification and contact information) by «Voom» and/or “Air Concierge” due to commercial agreements they have entered into. For more information on how «Voom» and/or “Air Concierge” may use your data, we invite you to consult their respective websites: https://www.voom.flights/es/privacy_policies/mx and https://www.thegrandloungeelite.com.mx/reserva-air-concierge.

For more information, send an email to the following address: auditoria2@grandlounge.com.mx.

This privacy notice may be modified, changed, or updated due to new legal requirements, our own needs for the services we offer, changes in our privacy practices, changes in our business model, or other reasons.

We are committed to keeping you informed about any changes to this privacy notice through our website.

The procedure for notifying you of any changes and/or updates to this privacy notice will be through an email sent to the address you provided in the form on our website.