Corporate philosophy

Mission

To transform passengers into happy guests.

Vision

To be THE FACTORY of happiness in the hospitality industry, with a global presence.

Values

1. Respect: For myself, my colleagues, and my guests.
2. Commitment: I am there for my guests, my colleagues, and my company.
3. Honesty: I do not steal, lie, cheat, or betray.
4. Affection: I care for my guests, my colleagues, and myself with my soul.
5. Quality: I always give my best, meeting the needs of my clients and colleagues.

Quality policy

At The Grand Lounge Elite, we are committed to transforming passengers into happy guests by continuously exceeding the expectations of our employees, clients, and shareholders. This is achieved through the support of areas focused on human capital development and our Quality Management System.

Quality objectives

1. Increase the quantity and quality of the Elite Experience.
2. Move toward operational excellence through Continuous Improvement.
3. Increase the added value of the services provided by support processes for the Elite Experience.