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All VISA Platinum, Signature, and Infinite cardholders will be welcomed at HAVEN Lounge (VISA), located in Terminal 1 of Mexico City International Airport. Reservations must be made at least 24 hours in advance. If you do not have a prior reservation, you are welcome to visit the lounge directly, where service will be provided subject to availability.
Awards and Recognitions

Priority Pass Excellence Awards 2024 - Pioneer of the year - Winner
Priority Pass Excellence Awards 2024 - Lounge of the year - Regional Winner
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There are many ways to start an adventure, but the best experience begins in The Grand Lounge Elite VIP lounges.

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If you have a Priority Pass membership, you can enter and enjoy all our complimentary services.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership or based on the plan contracted directly with Priority Pass.
  • The maximum stay is 3 hours.
  • Free access for up to two children under 12 years old per membership.

If you are a VISA Platinum, Infinite or Signature card holder, you will be able to enter and enjoy all our free services.

Terms and conditions:
  • Platinum Card: 6 annual visits or 3 visits with an additional guest included.
  • Infinite Card: Unlimited accesses plus 2 guests.
  • Signature Card: 8 single visits, or 4 with a guest.
  • The maximum stay is 2 hours.
  • Free access for up to two children under 12 years old per card.
  • Cards issued in Mexico only.
  • The services you are entitled to were stipulated by VISA.
  • Access and guest allowances may vary. Check with your bank to learn about your card's benefits.

If you have a Lounge Key membership, you can enter and enjoy all our complimentary services.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership.
  • The maximum stay is 3 hours.
  • Free access for up to two children under 12 years old per membership.

If you have a Diners Club card, you can enter and enjoy all our complimentary services.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership.
  • The maximum stay is 3 hours.
  • Children under 12 enjoy free access, with a maximum of two per membership.

If you fly in Business Class or higher with any of the following airlines: Air France, KLM, ANA, Iberia, Lufthansa, Turkish Airlines, China Southern Airlines or Hainan Airlines, you can access our VIP lounges and enjoy all complimentary services.

For Air France La Première passengers, we have reserved a private suite designed for maximum comfort and rest. In addition, you can enjoy a special menu and personalized service.

Anyone can access and enjoy all the services in our VIP lounges located in Terminal 1 of the Mexico City International Airport and Felipe Ángeles Airport.

Single-access (walk-in) rates vary by lounge: access to The Grand Lounge Elite and/or Haven is $47.00 USD, while access to Terraza Elite, Lounge 19 is $42.00 USD and The Grand Lounge Elite at the AIFA is $37.00 USD. Consider that a non-refundable $5 USD per person confirmation fee is required due to high demand, securing your VIP lounge reservation.

The cost is per person and includes a maximum stay of three hours. You can pay by credit or debit card through our website, directly in the lounge, or in cash.

Refunds for walk-in reservations apply only if the cancellation is made within the first 24 hours after purchase. After that period, no refunds will be issued, even if the guest does not show up to our venue.

Excellent waiting lounge!

Very good service. Excellent concierge, waitstaff, and a very complete spa. The food is of high quality. Overall, highly recommended. Rovalles M.

One of the best lounges

Excellent service, a wide and delicious menu, many amenities, table service, and luggage storage. Parra Julian

Hospitality, attention, and quality

A chance to be comfortably assisted before your flight. Great service and good facilities. They celebrated 2 birthdays for me, and my family was amazed by the unique personal touches! Noe Daniel